In most situations, resetting your password will allow you to regain access to your account.

Steps to reset your password:

  1. Go to  
  2. Click the Forgot Password Button located on the DMM Web Portal's homepage as shown above. 
  3. Enter your email address in the box provided.
  4. Click the Next Button.  The Web Portal will automatically generate and send you an email containing a password reset link.
  5. Locate and open the password reset message sent to your email inbox and then click the reset link provided.
  6. Follow the on-screen prompts to acquire a Temporary Identification Code.  For Temporary Identification Code troubleshooting, click HERE.
  7. Enter the Temporary Identification Code and click the Next Button.
  8.  Enter and re-enter a new password for your DMM Web Portal account.
  9.  Follow the on-screen instructions and click the Next Button.  

If your password was successfully updated, you will see the following message:


If you have attempted to reset your password and you are still unable to login, email the DMM Support Desk at or call (800) 481-1013.

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