Stretto Default Solutions

Nate Jeffries

Answers to the Web Portal & docUmods FAQ's.

Reset a lost, stolen, forgotten, or expired DMM Portal password.

Requesting a refund for DMM Portal Services.

Users should only be prompted to enter a Temporary ID code if the Portal determines a login attempt from a different computer or location.

Adding a new Portal Administrator user account, promoting an existing user to a Portal Administrator

change email address, update login credentials, username, update profile

Update the existing Servicer. Initiate a Servicer Transfer.

Submitting a Substitution of Counsel Document

The expenses are off by hundreds or even thousands of dollars

File exceeds the maximum size allowed ( 10 Megabytes Max. )

Uploading the Borrower's Forms & Paperwork Package. DMM Portal Setup & Registration.  Providing the initial Loss Mitigation Package.

Servicer Requirements.  Gathering the appropriate documents and forms when submitting a loss mitigation package.

Servicer is not listed on 'Active Servicers' page or Servicer is not listed on the Servicer selection drop-down menu during case submission.

Update the existing Servicer.  Initiate a Servicer Transfer.