Frequently Asked Questions
Answers to the Web Portal & docUmods FAQ's.
How do I reset my Portal password?
I paid twice, can I request a refund?
I did not receive the Temporary Identification Code when attempting to log in. What should I do now?
Do I have to get an ID code every time I login?
How can I be added as an administrator for my firm's account?
How do I change the email address that I use to login to the Portal?
How do I create user accounts for other attorneys or paralegals at my firm?
Can I change the Servicer? I accidentally submitted the case to the wrong one.
Can a borrower’s case be transferred from one firm or attorney to another?
How do I update the loan number on an account that has already been submitted to the Servicer?
Why are the expenses way too much on the Financial Statement? ( docUmods )
How do I upload when I get a message that says the file is too large?
As the Default Attorney, how do I upload forms on the Servicer's behalf that the borrower will be required to fill out?
Does each Servicer require a different set of forms? How do you know which documents and forms to submit?
When submitting a case, what do I do if the Servicer is not listed?
How do I transfer a case from one Servicer to another?
Our client’s case was started by another attorney. How do we gain access to the borrower’s information?