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Frequently Asked Questions
Frequently Asked Questions
Answers to the Web Portal & docUmods FAQ's.
17 articles in this collection
Written by
Nate Jeffries
Answers to Frequently Asked Questions
How do I reset my Portal password?
Reset a lost, stolen, forgotten, or expired DMM Portal password.
Written by
Nate Jeffries
Updated over a week ago
I paid twice, can I request a refund?
Requesting a refund for DMM Portal Services.
Written by
Nate Jeffries
Updated over a week ago
I did not receive the Temporary Identification Code when attempting to log in. What should I do now?
Not receiving ID code. Missing ID code
Written by
Nate Jeffries
Updated over a week ago
Do I have to get an ID code every time I login?
Users should only be prompted to enter a Temporary ID code if the Portal determines a login attempt from a different computer or location.
Written by
Nate Jeffries
Updated over a week ago
How can I be added as an administrator for my firm's account?
Adding a new Portal Administrator user account, promoting an existing user to a Portal Administrator
Written by
Nate Jeffries
Updated over a week ago
How do I change the email address that I use to login to the Portal?
change email address, update login credentials, username, update profile
Written by
Nate Jeffries
Updated over a week ago
How do I create user accounts for other attorneys or paralegals at my firm?
Creating user accounts
Written by
Nate Jeffries
Updated over a week ago
Can I change the Servicer? I accidentally submitted the case to the wrong one.
Update the existing Servicer. Initiate a Servicer Transfer.
Written by
Nate Jeffries
Updated over a week ago
Can a borrower’s case be transferred from one firm or attorney to another?
Submitting a Substitution of Counsel Document
Written by
Nate Jeffries
Updated over a week ago
How do I update the loan number on an account that has already been submitted to the Servicer?
Updating a loan number
Written by
Nate Jeffries
Updated over a week ago
Why are the expenses way too much on the Financial Statement? ( docUmods )
The expenses are off by hundreds or even thousands of dollars
Written by
Nate Jeffries
Updated over a week ago
How do I upload when I get a message that says the file is too large?
File exceeds the maximum size allowed ( 10 Megabytes Max. )
Written by
Nate Jeffries
Updated over a week ago
As the Default Attorney, how do I upload forms on the Servicer's behalf that the borrower will be required to fill out?
Uploading the Borrower's Forms & Paperwork Package. DMM Portal Setup & Registration. Providing the initial Loss Mitigation Package.
Written by
Nate Jeffries
Updated over a week ago
Does each Servicer require a different set of forms? How do you know which documents and forms to submit?
Servicer Requirements. Gathering the appropriate documents and forms when submitting a loss mitigation package.
Written by
Nate Jeffries
Updated over a week ago
When submitting a case, what do I do if the Servicer is not listed?
Servicer is not listed on 'Active Servicers' page or Servicer is not listed on the Servicer selection drop-down menu during case submission.
Written by
Nate Jeffries
Updated over a week ago
How do I transfer a case from one Servicer to another?
Update the existing Servicer. Initiate a Servicer Transfer.
Written by
Nate Jeffries
Updated over a week ago
Our client’s case was started by another attorney. How do we gain access to the borrower’s information?
Submitting a Substitution of Counsel Document
Written by
Nate Jeffries
Updated over a week ago