Frequently Asked Questions

How do I reset my Portal password?

Reset a lost, stolen, forgotten, or expired DMM Portal password.

Written by Nate Jeffries
Updated over a week ago

I paid twice, can I request a refund?

Requesting a refund for DMM Portal Services.

Written by Nate Jeffries
Updated over a week ago

I did not receive the Temporary Identification Code when attempting to log in. What should I do now?

Not receiving ID code. Missing ID code

Written by Nate Jeffries
Updated over a week ago

Do I have to get an ID code every time I login?

Users should only be prompted to enter a Temporary ID code if the Portal determines a login attempt from a different computer or location.

Written by Nate Jeffries
Updated over a week ago

How can I be added as an administrator for my firm's account?

Adding a new Portal Administrator user account, promoting an existing user to a Portal Administrator

Written by Nate Jeffries
Updated over a week ago

How do I change the email address that I use to login to the Portal?

change email address, update login credentials, username, update profile

Written by Nate Jeffries
Updated over a week ago

How do I create user accounts for other attorneys or paralegals at my firm?

Creating user accounts

Written by Nate Jeffries
Updated over a week ago

Can I change the Servicer? I accidentally submitted the case to the wrong one.

Update the existing Servicer. Initiate a Servicer Transfer.

Written by Nate Jeffries
Updated over a week ago

Can a borrower’s case be transferred from one firm or attorney to another?

Submitting a Substitution of Counsel Document

Written by Nate Jeffries
Updated over a week ago

How do I update the loan number on an account that has already been submitted to the Servicer?

Updating a loan number

Written by Nate Jeffries
Updated over a week ago

Why are the expenses way too much on the Financial Statement? ( docUmods )

The expenses are off by hundreds or even thousands of dollars

Written by Nate Jeffries
Updated over a week ago

How do I upload when I get a message that says the file is too large?

File exceeds the maximum size allowed ( 10 Megabytes Max. )

Written by Nate Jeffries
Updated over a week ago

As the Default Attorney, how do I upload forms on the Servicer's behalf that the borrower will be required to fill out?

Uploading the Borrower's Forms & Paperwork Package. DMM Portal Setup & Registration. Providing the initial Loss Mitigation Package.

Written by Nate Jeffries
Updated over a week ago

Does each Servicer require a different set of forms? How do you know which documents and forms to submit?

Servicer Requirements. Gathering the appropriate documents and forms when submitting a loss mitigation package.

Written by Nate Jeffries
Updated over a week ago

When submitting a case, what do I do if the Servicer is not listed?

Servicer is not listed on 'Active Servicers' page or Servicer is not listed on the Servicer selection drop-down menu during case submission.

Written by Nate Jeffries
Updated over a week ago

How do I transfer a case from one Servicer to another?

Update the existing Servicer. Initiate a Servicer Transfer.

Written by Nate Jeffries
Updated over a week ago

Our client’s case was started by another attorney. How do we gain access to the borrower’s information?

Submitting a Substitution of Counsel Document

Written by Nate Jeffries
Updated over a week ago